Terms and Conditions of Sale

KOMBART EI is a sole trader whose registered office is located at 59 rue de Ponthieu, Bureau 326, 75008 Paris, France, registered with the Strasbourg Trade and Companies Register (RCS) under number 494 597 982.

These Terms and Conditions of Sale apply exclusively to sales made to consumers acting for purposes outside their trade or profession on the website www.highkeek.fr.

When you make a purchase on www.highkeek.fr, you enter into a contract of sale with KOMBART EI governed by these Terms and Conditions.

We take care to ensure the accuracy of the information and the conformity of the products presented on our website. If you notice an error, you can contact our customer service team.

These Terms and Conditions may be updated. The terms applicable to your order are those in force at the time your order is placed.

HIGHKEEK is a trademark registered with the INPI under number 3475625 by KOMBART EI.

Requirements for placing an order

To place an order on www.highkeek.fr, you must:

• be of legal age or have the legal capacity required to enter into the contract;
• have a payment method accepted on our website;
• be authorised to use the payment method chosen.

Accuracy of account information

You undertake to provide accurate, complete and up-to-date information when placing your orders, and to keep your account information up to date, in particular your email address and contact details, so that we can process your orders and contact you if necessary.

Privacy

Our privacy policy describes how we collect and use your personal data. You can update your account information in the "My Account" section.

When you buy a HIGHKEEK product, you are dealing directly with KOMBART EI.

When you place an order, you receive an order confirmation email.

Your order is accepted once payment has been approved. The contract of sale is then formed in accordance with these Terms and Conditions.

All orders are confirmed subject to product availability and to the accuracy of the price displayed. Should there be any issue with your order, we will inform you as soon as possible.

KOMBART EI retains full ownership of the products sold until the price has been paid in full.

KOMBART EI reserves the right to refuse or cancel an order in the cases provided for by law or on legitimate grounds, in particular in the event of suspected fraud, a payment incident, product unavailability or an obvious pricing error. We may also restrict or suspend an account in the event of fraudulent or abusive use of our services. If your account has been blocked and you believe this is a mistake, you can contact our customer service team.

Product descriptions and prices may be changed at any time. We also reserve the right to stop offering a product, subject to orders already accepted.

We do our best to display the colours and images of our products as accurately as possible. However, their appearance may vary depending on the characteristics and settings of your screen.

Despite our care, pricing or description errors may exceptionally occur. If we identify an error concerning a product you have ordered, we will inform you as soon as possible. In the event of an obvious pricing error, we may offer you the choice of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order may be cancelled.

If an order that has already been paid for is cancelled, the amounts paid will be refunded to you in full.

Depending on the value of your order, the delivery method or the delivery address chosen, delivery charges may apply. These charges are shown before your order is confirmed and are included in the total price payable.

Before you complete your order, you will be shown the available delivery options together with the estimated delivery times or dates based on your address.

Orders are dispatched to the delivery address given when the order is placed. Some items may be dispatched separately from different warehouses.

The estimated delivery date or time is indicated during the ordering process. Any delivery charges are shown before your order is confirmed.

We do our best to meet the delivery times indicated. Delays may nevertheless occur, in particular due to carriers, logistical difficulties or circumstances beyond our control. Where possible, you will be able to track your parcel.

In the event of a delivery problem or delay, please contact our customer service team as soon as possible so that we can carry out the necessary checks and assist you. This does not affect your statutory rights regarding delivery.

Statutory 14-day right of withdrawal and extended 30-day returns

In accordance with applicable regulations, you have a statutory period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason for your decision.

In addition to this statutory right, HIGHKEEK allows you to return unwanted items up to 30 days after receipt, subject to the return conditions set out below.

To make a return, contact us at highkeek@kombart.com. We will send you the return procedure and address by email. Except in the case of a faulty or incorrect item, or where the law provides that the seller must bear them, return costs remain payable by you.

Refunds

Once the returned items have been received and checked, we will issue the refund in accordance with the conditions applicable to your return.

Where the statutory right of withdrawal is exercised, the sums due are refunded in accordance with the applicable legal provisions.

In the case of a faulty or incorrect item, the costs we are required to bear are also refunded.

Return conditions

Returned items must:

• be returned, as far as possible, in their original packaging and with their labels;
• not have been worn or used beyond what is necessary to try them on;
• not have been damaged, soiled or altered.

You may try on a garment as you would in a shop. In particular, we ask you to avoid any traces of make-up, perfume, deodorant or other product likely to leave marks or odours.

For returns made between day 15 and day 30, under our commercial returns policy, we reserve the right to refuse the return if these conditions are not met.

The exercise of the statutory right of withdrawal during the first 14 days remains subject to the applicable legal provisions, in particular as regards the consumer's liability where handling of the goods results in a diminished value.

After 30 days

Unless the law provides otherwise, in particular as regards legal guarantees, we do not accept returns of items that are simply unwanted more than 30 days after they were received.

Any item returned outside this period may be sent back to you, and the cost of re-dispatch may remain payable by you.

Proof of postage

We recommend that you keep proof of postage and use a shipping method that allows the parcel to be tracked.

Return address:

Faulty or incorrect items

If you have received an incorrect or faulty item, contact our customer service team at highkeek@kombart.com, attaching if possible a photograph showing the problem.

After checking, we will tell you what to do next. Your rights under the legal guarantees remain applicable independently of our 30-day commercial returns policy.

Fraudulent or abusive activity

We reserve the right to carry out checks where we identify factors that may indicate fraud or abuse, in particular repeated claims of orders not received or items missing, abnormally frequent returns, items returned after being worn or used, or the return of items other than those actually ordered.

Where objective evidence establishes fraudulent or abusive use of our services, we may, where justified, refuse to apply our commercial returns policy, restrict the use of the account or deactivate it.

Restricting or deactivating an account does not prevent the processing of a return made under a statutory right. If your account has been deactivated and you need to make a return, you can contact our customer service team to obtain the necessary instructions.

These measures do not limit the rights available to you under applicable law, in particular the statutory right of withdrawal and the legal guarantees.

KOMBART EI also reserves the right to take any appropriate action, in particular in the event of established fraud or the intentional return of an item other than the one ordered.

We know this goes without saying. But you must not misuse or tamper with our website (for example, by hacking it, introducing viruses, Trojan horses, logic bombs or any other technologically harmful material, or carrying out denial-of-service attacks, etc.), or otherwise disrupt our technology or functionality, or steal our data or the data of our customers. Such acts may constitute a criminal offence and they also prevent us from providing the best possible service to our customers. That is why we take them very seriously. KOMBART EI will report any such offence or activity (and all information concerning the persons committing it) to the relevant law enforcement authorities.

We advise you to use antivirus software when using any website, including ours. Although we have a dedicated team working hard to prevent people from causing damage to our Site, we cannot guarantee that it will always be free from bugs, viruses or malicious individuals.

You are also not permitted to use automated systems or software to extract data from our Site (in other words, "screen scraping").

Those with malicious intent should note the following: you agree to indemnify and hold KOMBART EI harmless against all claims, liabilities, damages and/or losses (including, but not limited to, legal costs) arising from your use (or misuse) of this Site or from your breach of these terms and conditions.

KOMBART EI owns or is authorised to use the intellectual property rights in the website and its content. These rights are protected by intellectual property laws and treaties worldwide. All such rights are reserved by KOMBART EI.

You may store, print and display the content provided by the website for your personal use only. You are not permitted to use this content for commercial or professional purposes without the written authorisation of KOMBART EI.

You are not permitted to use the KOMBART EI logo or any KOMBART EI brand or registered trademark (or any confusingly similar mark) without the written authorisation of KOMBART EI.

You may link to www.highkeek.fr, provided that this is not for commercial purposes, that it is fair and lawful, and that it does not damage our reputation. Please do not link in a way that suggests any form of authorisation or approval by KOMBART EI where none exists. You are not permitted to set up a hyperlink to the Site without our authorisation.

Some of the content, products and services available through our Service may include material provided by third parties.

Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not obliged to review or assess the content or accuracy of those sites, and we do not warrant and accept no liability for any content, website, product, service or other material accessible on or from those third-party sites.

We are not liable for any harm or damage relating to the purchase or use of goods, services, resources or content, or to any other transaction carried out in connection with those third-party websites. Please read the policies and practices of those third parties carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products should be addressed to those third parties.

You can contact our customer service team, who will help you resolve any problem encountered with our services, by email at: highkeek@kombart.com.

If customer service is unable to offer a satisfactory solution to your complaint, you may refer it to the FEVAD.

The FEVAD is a consumer mediation body specialising in e-commerce and distance selling. KOMBART EI is one of its subscribers, which means that our customers are entitled to use its services free of charge. The FEVAD is authorised to provide dispute resolution services and to carry out an independent review of your complaint, in accordance with the rules of the French Consumer Code. Complaints may be submitted to the FEVAD by the various means indicated on the website mediateurfevad.fr.

If you reside in a European Union Member State other than France, you also retain the benefit of the mandatory consumer protection provisions of your country of residence.